Pre-Order Information

Thank you for considering us for your pre-orders! We are a small business and we appreciate your support. 


What is a pre-order? 

Pre-orders are a way to purchase items you love before they come in stock. All pre-orders are stock we have already ordered from the supplier. Please note that delivery time frames for these items are variable and shipping delays can occur. 


Should I pre-order?

If you know you want a product but are worrying about it selling out, pre-ordering is the way to reserve your product and be sure you get one. If you are looking to receive an item within a certain timeframe, we do not recommend pre-ordering. We have no control over the time frame in which inventory is received. 


Do you require prepayment for a preorder item?

Yes, currently all pre-orders are charged immediately. This will lock your order in and you will have top priority. 


Can I cancel my pre-order?

If you need to cancel a pre-order before shipment, we offer store credit for all cancellations or exchanges. If you would prefer a credit back to your original form of payment, please note that we do charge a 15% cancellation fee.


What is the Holiday Guarantee  

Holiday Items (such as Halloween and Christmas items), are backed by our Holiday guarantee. If the Item does not ship by our specified Holiday cut-off date  - noted below - you may cancel your unshipped pre-orders for a full refund. 

Christmas - Holiday Guarantee date - December 15

Halloween - Holiday Guarantee date - October 20

60 Day Pre-Order Guarantee - If your pre-order does not ship within 60 days of the day you placed your order, you may cancel your order without any cancellation fees. 


When will my pre-order item ship?

We do wait until all items in your order arrive before shipping. Once your item(s) arrives in our warehouse, you will receive your tracking number via email. To find updates on pre-order estimated arrivals, check out our Pre-order updates page: Pre-order updates


Will pre-orders restock if they sell out?

If items are sold out during the pre-order stage, we may or may not restock depending on availability of the item from the manufacturer.


Note: By placing a preorder with Circle Of Hope LLC, you are agreeing to all of the above terms and conditions stated in the above policies.


If you have any additional questions, please contact us via email at